At hss4d, your privacy is a genuine priority — not a compliance checkbox. This Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information.
We collect only the personal information that is strictly necessary to operate your account, process transactions, verify your identity, and keep the Platform secure. Nothing more.
hss4d does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate and improve the hss4d Platform.
All personal data and financial information transmitted through hss4d is protected by 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks including Maybank and CIMB.
You have the right to access, correct, or request deletion of your personal data at any time, subject to legal and regulatory obligations. Submit requests via our 24/7 live chat support.
We retain personal data only for as long as necessary for the purposes described in this Policy or as required by applicable law, AML obligations, or our regulatory licence conditions.
hss4d uses essential and analytical cookies to operate and improve the Platform. We do not use third-party advertising cookies that track you across other websites.
This Privacy Policy ("Policy") is issued by hss4d ("hss4d", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://hss4d.lat (the "Platform"). This Policy sets out how hss4d collects, uses, stores, shares, and protects the personal data of individuals who register for, access, or use the Platform ("you", "User", "Player").
By registering an account, accessing the Platform, or continuing to use our services, you acknowledge that you have read and understood this Policy. You further consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must immediately cease using the Platform.
hss4d is committed to handling your personal information responsibly and in accordance with applicable data protection principles. We serve players across Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — and this Policy reflects our commitment to the privacy and security of every player on our Platform.
This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform more broadly.
For the purposes of this Policy, the following terms have the meanings set out below:
hss4d collects the following categories of personal data in connection with your use of the Platform:
When you create an account on hss4d, we collect: your full name, date of birth, email address, mobile phone number, preferred username, and account password (stored in encrypted form).
To comply with our regulatory and AML obligations, we may collect: a copy of your government-issued identification document (e.g., Malaysian MyKad, passport), a recent selfie for facial comparison, proof of residential address (e.g., utility bill or bank statement issued within the past three months), and source of funds documentation for high-value accounts.
We maintain records of all financial transactions conducted through the Platform, including: deposit amounts, payment method details (e.g., partial Touch 'n Go eWallet account numbers, Boost account references, bank account details for FPX transfers, USDT wallet addresses), withdrawal requests and settlement records, and wagering history.
Records of your communications with hss4d customer support via live chat, including message content, timestamps, and resolution notes. If you contact us by email, we retain a copy of that correspondence.
We automatically collect certain technical data when you access the Platform, including: IP address and approximate geolocation, device type and model, operating system and version, browser type and version, session duration and timestamps, pages visited and features accessed, and referral URL (the page or link that directed you to hss4d).
In connection with our responsible gambling obligations and Platform improvement efforts, we collect data on your gambling behaviour, including: game preferences and frequency of play, wagering patterns and stake levels, use of responsible gambling tools (deposit limits, self-exclusion requests), and bonus and promotion participation history.
hss4d collects personal data through the following channels:
hss4d processes your personal data for the following specific purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and authentication | Registration Data, Technical Data | Contract performance |
| Identity verification (KYC) and age confirmation | KYC Data, Registration Data | Legal obligation |
| Processing deposits and withdrawals | Transaction Data, KYC Data | Contract performance |
| AML screening and fraud prevention | KYC Data, Transaction Data, Technical Data | Legal obligation, Legitimate interest |
| Customer support and dispute resolution | Registration Data, Communication Data, Transaction Data | Contract performance |
| Responsible gambling monitoring | Behavioural Data, Transaction Data | Legal obligation, Legitimate interest |
| Platform analytics and improvement | Technical Data, Behavioural Data | Legitimate interest |
| Personalised promotions and bonuses | Registration Data, Behavioural Data | Consent |
| Security monitoring and incident response | Technical Data, Transaction Data | Legitimate interest |
| Regulatory reporting and compliance | All categories as required | Legal obligation |
hss4d processes your personal data on the following lawful bases:
hss4d may share your personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
We share transaction-level data with payment processors as required to facilitate deposits and withdrawals. This includes Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX banking partners (Maybank, CIMB, Public Bank, Hong Leong Bank), and USDT network operators. Each payment provider operates under its own privacy policy and data protection obligations.
We engage third-party KYC service providers to verify identity documents and conduct AML screening. Personal data shared for this purpose is handled under strict contractual data processing agreements.
hss4d will disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where required by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum information required and, where legally permissible, will notify you of the disclosure.
We engage reputable technology vendors for cloud hosting, data storage, security monitoring, and analytics services. These providers act as Data Processors under binding agreements and are prohibited from using your data for any purpose other than providing services to hss4d.
In the event of a merger, acquisition, asset sale, or restructuring of hss4d's business, personal data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and your rights will be preserved.
hss4d retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory requirements. The following general retention periods apply:
On expiry of the applicable retention period, personal data will be securely deleted, anonymised, or pseudonymised, unless a longer retention period is required by applicable law.
hss4d implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
hss4d uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website.
hss4d does not permit third-party advertising networks to place cookies on our Platform. Any third-party services integrated into the Platform (such as analytics providers) operate under strict data minimisation principles and are prohibited from using your data for their own commercial purposes.
Most browsers allow you to control cookie settings through your browser preferences. You may disable non-essential cookies; however, disabling strictly necessary cookies will impair your ability to use the Platform. Instructions for managing cookies are available in your browser's help documentation.
Subject to applicable data protection law and regulatory constraints, you have the following rights in respect of your personal data held by hss4d:
You may request a copy of the personal data hss4d holds about you and information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
In certain circumstances, you may request that we limit our processing of your personal data — for example, while the accuracy of data is under dispute.
Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
You may object to processing based on legitimate interests at any time. You may also withdraw consent to processing based on consent at any time without penalty.
To exercise any of the above rights, please contact our support team via live chat or at the email address provided in Section 15. We will respond to verified requests within thirty (30) days. Note that some requests may be subject to identity verification before they can be actioned. Certain rights are subject to limitations where processing is required by law — for example, we cannot delete transaction records required to be held for AML compliance.
hss4d operates globally and your personal data may be transferred to, stored in, or processed in countries outside Malaysia. Where such transfers occur, hss4d ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.
Safeguards may include: data processing agreements with third-party service providers incorporating standard contractual clauses; transfer to recipients in jurisdictions that provide an adequate level of data protection; or other lawful transfer mechanisms as applicable. If you have questions about international transfers of your data, please contact us using the details in Section 15.
hss4d enforces mandatory age verification during account registration and prior to any withdrawal processing. If we become aware that we have inadvertently collected personal data from a minor, we will immediately suspend the relevant account, void all associated wagers, and delete or anonymise the collected data to the extent legally permissible.
If you believe that a minor has registered on the Platform or provided personal data to hss4d, please contact our support team immediately via live chat so that we can investigate and take appropriate action.
hss4d reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will provide notice through one or more of the following methods: posting the updated Policy on this page with a revised "Last Updated" date; displaying a prominent notice on the Platform; or sending an email notification to your registered email address.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your information. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or formal requests regarding this Privacy Policy or the personal data hss4d holds about you, please contact our Data Protection team through the following channel:
Live Chat: Available 24/7 via the Platform. Typical response time under 5 minutes for general queries. Data Subject Requests acknowledged within 2 business days.
Email (plain text — not a link):
[email protected]For formal Data Subject Access Requests, please indicate "Privacy Request" in your message and provide your registered email address and account username. We may need to verify your identity before actioning your request. We aim to respond to all privacy requests within 30 calendar days of receipt.
Our support team is available 24/7 if you have questions about your data, want to exercise your privacy rights, or just need help with your hss4d account.
For players aged 21 and above only. See our Terms & Conditions and Responsible Gambling page for additional information.